Returns, Refunds and Exchange Policy
We understand that purchasing online can be a big commitment, especially an item as personal as swimfins!
We're happy to offer free exchanges on all orders.
For all Size or Style exchanges & Incorrect Orders please use the DaFiN Returns Portal with your order number DAFINXXXX and follow the quick and easy steps.
Unfortunately, we are unable to offer refunds for “change of mind” purchases or unwanted gifts. We also do not refund goods that have been delayed in transit by the carrier.
Please include a note in the package (or email) of what size you'd like to exchange for,
The items must be returned in exactly the same condition as you received them, completely unused unless it is a warranty claim.
Limit of 1-time exchange only per order.
DaFiN Surfing Products guarantees this product will be free of defects in materials and workmanship for a period of one (1) year from the date of purchase.
This warranty is extended only to the original purchaser for purchases made from an authorized dealer and is not transferable.
This warranty is limited to the replacement only of any swim fin found to be defective in materials or workmanship or the replacement of any swim fin that suffers a broken heel strap or blade through normal and proper usage, provided the owner has properly maintained the product (see our Care Instructions page).
For warranty items purchased in-store via one of our DAfin retailer, please contact the original place/store of purchase with proof of purchase.
For warranty items purchased online, please contact DaFin Swimfins first at firstname.lastname@example.org with proof of purchase and photos of the fins attached to the email.
If the item is deemed to be faulty, we will cover the cost of shipping back to us & we'll cover the return shipping cost.
In saying all that - we're here to help and will do the best we can to keep everyone happy. If you have any further questions, queries, comments, or complaints please email us at: email@example.com